Quality Backed by Warranty

It is the policy of Leggett & Platt to supply products and services that conform to all established requirements and expectations of its customers, and we back this policy with a warranty. We are further committed to a philosophy of Continuous Quality Improvement.

Leggett & Platt operations will engage in the Continuous Improvement process to supply quality products to our customers and for improvement of our system of doing business. Continuous Improvement has four main components: focus on the customer, involvement of our employees, improvement of our processes, and improvement of the LP9000:2006 management system. Each Leggett & Platt operation will develop procedures and specific action plans for Continuous Improvement in processes and products that are important to the customer (internal and external).

Warranty

The International Division of Leggett & Platt, Incorporated (“L&P”), warrants the original non-consumer purchaser that these furniture components mechanisms (“components”) are free from defects and workmanship and materials for three (3) years from the date of shipment to L&P’s original purchaser.

LP9000 and ISO 9001 Standards

L&P International Home Furniture Components is LP9000-certified and ISO 9001-compliant. The LP9000 system creates a framework for clearly defining the control of quality processes as referenced in our documented management system manual, procedures, and work instructions. The Corporate Quality Assurance Department develops and maintains the policy manual.

Quality Assurance Certification Program for Motion Furniture Manufacturers

Goals

  • The ultimate goal of this program is to ensure all L&P Motion Furniture products operate and function as expected.
  • Conduct a detailed and complete audit of the processes involved in the application of our products to those Motion Furniture Manufacturers who participate in this program.
  • Improve functionality by conducting audits in the following areas of manufacturing that directly affect the function of our products.
  • Upon completion of audit process a certificate will be issued to the manufacturer acknowledging participation in the Leggett & Platt Quality Assurance Certification Program.

Benefits for Manufacturers

  • Leggett & Platt will advertise the Quality Assurance Certification Program in trade publications.
  • Retailers, importers, and department stores can be very confident conducting business with certified customers. Subsequently, this program will attract more business to them.
  • Passing the certification program will give customers the ability to promote and display the Leggett & Platt certified logo in their own catalogues, websites, marketing materials, and point-of-purchase material.

Benefits for Retailers

  • Fewer quality issues
  • Less returned merchandise
  • Less replacement parts
  • Lower total operating cost
  • Better function in all Motion Furniture
  • Increased sales